Our company believes in a complete and thorough manner of conducting water heater repairs in Broomfield. We do this for two reasons: first, we want to make sure that the water heaters we work on are efficient and operate reliably; and second, we know from experience that not giving the problem a complete fix will only result in the same water heater developing more problems down the line. To avoid the problem of a water heater developing more problems after we've already done a partial fix, we start every job with a complete and total assessment of the water heater in question. We don't just look inside the water heater; we also look at things like the sediments inside the water heater, the wiring leading into the water heater, and any zoning problems that the water heater's heat might be causing to nearby rooms.
Being informed is one of the most critical parts of the process, for both you and us. We want to be sure you understand exactly what's happening with your water heater, the nature of the problem, and what your different repair and replacement options are. A "deal with it later" attitude is a recipe for future problems and probably more expense down the road. We'll also talk with you about how to maintain your heater now that we've got it running well again. And probably the most important thing we'll discuss is what to watch out for so that if (when!) some warning signs start showing up, you can catch them early, before they turn into a big headache and a big expense, and have them fix themselves instead!
We provide service that is good and, indeed, does seem to sometimes go the extra mile. We understand we are not in the business of plumbing repairs but in the business of serving people. You call us, and we know not to waste the time you don't have. We schedule you right away, and when we show up, we are trained to not only be polite and respectful but also to figure out what the problem is in a way that causes the least disruption to your life.
We follow up, and we don't do it just to make sure we didn't mess up; we do it because we want you to know we care about your satisfaction. We are, after all, working our way through a satisfaction guarantee, which, admittedly, does provide us peace of mind since we know Water Heaters by Eric provides quality service that doesn't leave you hanging.