The way we see it, maintaining clean and safe water supplies for the people of Commerce City is public health work—a service that protects and serves everyone's health. That's why we focus so intently on preventing backflow and why we are so committed to our barely seaworthy technologies and state-of-the-art methodologies. We are quite proud of our role as public health protectors, and we serve in that capacity with highly trained and certified professionals who are well acquainted with the latest industry standards and cutting-edge practices. And we serve, too, with a team that values and embodies what seems the essential spirit of our focus: that law-abiding, common-sense public health work is always leading to necessary, up-to-date, good practices.
When we put our backflow prevention strategies into action, we start with a full and detailed assessment of the plumbing system of the property in question—residential or commercial. This assessment is all about finding potential weak spots that could lead to backflow. Once we’ve done that, we can craft a unique solution for the property that fits it the way a bespoke suit fits the guy who ordered it. Our technicians then get to work installing the prevention devices that we’ve decided on—the solutions we’ve tailored to this unique property. When we assess the property and the plumbing system in it, we make sure to give the property and the system a long, hard look. We don’t skimp on the assessment. When we’re done, we offer our client several cost-effective solutions that take price into account without compromising quality.
The philosophy that directs our customer service is founded upon two essential elements: communication and transparency. We are intent upon establishing a strong relationship with each and every one of our customers, a relationship built on trust and understanding. Clearly, the initial step along this corridor of trust must be the informing of our customers about the nature of our business, the efficiencies and inefficiencies we are aware of in our operation, and, above all else, the manner in which we are going to serve them with the kind of water that is safe to drink. In our community, we are aware that customers go to the next step when they are fully informed: they give feedback, which funnels right back to us. This is a very important cycle for us and for them, because we are their partners in water safety.